Shipping & Delivery Policy

Order Processing

Once you successfully place an order on JewelMarq, our team begins the order verification and processing procedure.

• Orders are reviewed and verified before dispatch.
• We may contact you to confirm order details, delivery information or payment-related information.
• Processing time may vary depending on product availability, order volume and verification requirements.
• Orders are prepared for dispatch after the necessary checks are completed.

An order confirmation does not necessarily mean that the order has already been dispatched.

Shipping Locations

JewelMarq aims to serve customers across serviceable locations in India.

• Delivery availability depends on the serviceability of the delivery address.
• Some remote or restricted locations may not be serviceable by our delivery partners.
• Available delivery options may be displayed during checkout.

If your location is not serviceable, we may contact you to discuss the available options or arrange an applicable order cancellation and refund.

Estimated Delivery Time

Estimated delivery time may vary depending on your location, product availability, order processing and courier service.

• The estimated delivery information displayed during checkout or communicated by our team should be used as the applicable estimate for your order.
• Delivery estimates are not guaranteed delivery dates.
• Remote locations, public holidays, weather conditions and courier delays may affect delivery.

Shipping Charges

Applicable shipping or delivery charges, if any, will be shown during checkout before you complete your order.

• Please review the order summary carefully before making payment.
• Any applicable shipping charge will be included in the order total.
• Additional charges, if applicable, will be communicated before order confirmation.

JewelMarq will not add an undisclosed shipping charge to an already confirmed order.

Order Tracking

Where tracking is supported by the delivery partner, tracking information will be shared after your order is dispatched.

• You may receive tracking details through the contact information provided with your order.
• You can use the tracking reference on the relevant courier partner's tracking service.
• Tracking updates may take some time to appear after dispatch.

If your tracking information is unavailable or has not been updated for an unusually long period, please contact our support team with your order number.

Delivery Address & Contact Details

Please ensure that your delivery address and contact details are correct when placing your order.

• Provide the complete address, including house or building number, street, area, city, state and PIN code.
• Provide an active mobile number so the courier partner can contact you when required.
• If you need to change your address or phone number, contact us as soon as possible.

Address changes can only be considered before dispatch and are subject to order status and delivery serviceability. Once an order has been dispatched, we may not be able to change the delivery address. To cancel an order, please see our Cancellation Policy.

Delivery Attempts & Undelivered Orders

Our delivery partners may attempt delivery according to their operational procedures. Please ensure that someone is available at the delivery address to receive the parcel when delivery is attempted.

If a parcel cannot be delivered because of an incorrect address, unavailable recipient, unreachable phone number, refusal to accept the parcel or other delivery-related issue, the courier partner may mark it as undelivered or return it to the sender.

If your order is returned to us, please contact our support team. Any further delivery, cancellation or refund arrangement will be reviewed according to the order status and our Cancellation Policy and Refund Policy.

Shipping Delays & Exceptional Circumstances

Although we make reasonable efforts to ensure timely dispatch and delivery, certain circumstances may cause delays, including:

• Severe weather conditions or natural events.
• Public holidays or regional restrictions.
• Courier network or transportation disruptions.
• Incorrect or incomplete delivery information.
• Unexpected operational or logistical issues.
• Other circumstances beyond our reasonable control.

If we receive relevant information about a significant delay, we will make reasonable efforts to communicate an update using the contact details provided with your order.

Damaged, Missing or Incorrect Packages

Please inspect your parcel when it is delivered. If you receive a damaged, tampered, incomplete or incorrect order, contact JewelMarq within 48 hours of delivery.

To help us investigate, please provide:

• Your order number or invoice.
• Clear photographs of the outer package and the issue.
• An unboxing video, if available.
• A brief description of the problem.

Our team will review the information and guide you regarding the appropriate resolution. Depending on the circumstances and applicable policy, a resolution may include a replacement, refund or another suitable arrangement.

For complete eligibility and refund details, please read our Return & Exchange Policy and Refund Policy.

Contact Us

For questions about shipping, delivery, tracking or an undelivered order, please contact our support team and mention your order number so we can assist you faster.

• Email: contact@jewelmarq.com
• Phone: +91 81460 98489
• Address: JewelMarq, 3970/31, S.W Road, Amritsar, Punjab – 143001, India.