Cancellation Policy

Cancellation Before Production or Dispatch

If your order has not entered production or been dispatched, you may contact our support team to request cancellation.

• Share your order number and registered contact details.
• Our team will check the current order status.
• If cancellation is approved, the order will be cancelled.
• If payment has already been collected, the eligible refund will be processed to your original payment method wherever supported.

Cancellation After Production Begins

If your order has already entered production, preparation or processing, cancellation may no longer be possible.

• Please contact our support team as soon as possible.
• Our team will review the production status of your order.
• We will inform you whether cancellation is possible.
• Any approved cancellation and applicable refund will be handled according to the order status and applicable policy.

Cancellation After Dispatch

Once an order has been dispatched and handed over to the courier, cancellation may not be available.

• Contact our support team if you need assistance with an already dispatched order.
• Our team will check the shipment status and explain the available options.
• Please do not assume that an order is cancelled until you receive confirmation from JewelMarq.
• If the parcel has already left our facility, the return procedure in our Return & Exchange Policy may need to be followed instead.

How to Request an Order Cancellation

To request cancellation, contact us using the official support details below. Please provide:

• Your JewelMarq order number.
• Your full name and registered phone number or email address.
• The reason for requesting cancellation.
• Any relevant payment or order reference, if applicable.

Email us at contact@jewelmarq.com. Our team will review your request and communicate the outcome.

Refunds for Approved Cancellations

If an order is cancelled by JewelMarq or a cancellation request is approved after payment has been collected, an eligible refund will be initiated to the original payment method wherever supported.

• Refund eligibility depends on the order status and the reason for cancellation.
• The refund amount will be confirmed after reviewing the order and payment.
• The time taken for the amount to appear in your account depends on your bank or payment provider.
• If a payment was deducted but the order was not confirmed, contact us with the transaction reference so we can investigate.

For complete details, please read our Refund Policy.

Cash on Delivery (COD) Orders

If you placed a Cash on Delivery order and wish to cancel it, contact our support team as early as possible.

• COD orders are subject to the same production, processing and dispatch status checks.
• If the order has not been dispatched, our team can review your cancellation request.
• If the order has already been dispatched, cancellation may not be possible.
• Please do not refuse or return a parcel without first contacting our support team for guidance.

Orders We Cannot Fulfil

In some situations, JewelMarq may be unable to fulfil an order because of stock availability, a product listing error, payment verification issues or other operational reasons.

• We will contact you using the details provided at checkout where reasonably possible.
• We may explain the available options, which may include cancellation.
• If payment has been collected for an order that cannot be supplied, an applicable refund will be processed.

Contact Our Support Team

For cancellation requests or questions about an existing order, please contact JewelMarq through the following official channels.

• Email: contact@jewelmarq.com
• Phone: +91 81460 98489
• Business Address: JewelMarq, 3970/31, S.W Road, Amritsar, Punjab – 143001, India.