Return & Exchange Policy

Standard 7-Day Return Window

You may request a standard return within 7 days from the date your order is marked as delivered, subject to the conditions below.

• The jewellery must be unworn, unused and undamaged. Not sure about sizing? See our Size Guide.
• Original security tags, certificates and accessories must be included where applicable.
• The product should be returned in its original packaging.
• Your order number, invoice or other acceptable proof of purchase must be provided.
• The return request must be submitted within the 7-day return window.
• All returned items are subject to inspection and verification after receipt.

Refund for Standard Returns

Once an eligible returned product has been received and inspected, an approved standard return will qualify for a refund of 100% of the original product purchase price.

• The refund will be initiated to the original payment method wherever supported.
• Shipping charges, if any, will be handled according to the applicable policy and requirements of law.
• The time taken for the refund to appear in your account may depend on your bank or payment provider.
• For complete refund details, please read our Refund Policy.

Lifetime Return Benefit (After 7 Days)

After the initial 7-day standard return window, JewelMarq offers a Lifetime Return Benefit on eligible jewellery.

The benefit is calculated using the original product purchase price shown on your order invoice, not the current market value.

• Worn Jewellery: Eligible jewellery may qualify even if it has been worn.
• Tarnished Jewellery: Eligible tarnished jewellery may qualify.
• Broken Jewellery: Eligible broken jewellery may qualify, subject to order verification.
• 15% Cash Benefit: Choose a cash benefit equal to 15% of the original product purchase price.
• 20% Wallet Coupon: Alternatively, choose a JewelMarq wallet coupon worth 20% of the original product purchase price for a future eligible JewelMarq purchase.
• One Option Only: You may select either the 15% cash benefit or the 20% wallet coupon, not both, for each eligible returned item.
• Proof of Purchase: Your order number or original invoice is required for verification.

To see how cash benefits and wallet coupons are processed, please read our Refund Policy.

Exchange Policy

If you wish to exchange a product for another design or eligible item, please contact our support team with your order details.

• Exchange requests should be submitted within the applicable 7-day standard return window.
• The original product must meet the standard return condition requirements.
• Exchange requests are subject to product availability and verification.
• Any price difference between the original and replacement product will be communicated before the exchange is confirmed.
• If a direct exchange is not available, our team may guide you through the eligible return and new-order process.
• An exchange is not confirmed until JewelMarq provides written confirmation.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or contains an incorrect item, please contact us within 48 hours of delivery.

• Email contact@jewelmarq.com with your order number.
• Provide clear photographs of the item and its packaging.
• An unboxing video may also help us review the issue, if available.
• Our team will investigate and determine an appropriate resolution, which may include a replacement or refund in accordance with applicable policy and law.
• Please wait for our instructions before returning the product.

How to Request a Return or Exchange

To start a return or exchange request, contact our support team using the official contact details below.

• Provide your order number or invoice.
• Share your registered name, email address or phone number.
• Explain the reason for your return or exchange request.
• For damaged, defective or incorrect products, include clear photographs and other available supporting evidence.
• Wait for our team to review your request and provide return instructions.

Email: contact@jewelmarq.com

Return Shipping and Product Inspection

Please contact JewelMarq before sending any product back. Our team will provide the appropriate return instructions.

• Do not dispatch a return parcel without receiving instructions from our team.
• Returned products may be inspected to verify the order, product condition and eligibility.
• Return-shipping responsibility depends on the reason for return and the applicable policy.
• Please retain your return shipment receipt and tracking details until your request is resolved.
• Products that do not meet the applicable eligibility conditions may not qualify for a standard return.

Return and Exchange Conditions

Standard returns and exchanges are subject to product inspection and the applicable eligibility requirements.

• Products showing signs of wear, use or customer-caused damage are not eligible for the standard 7-day return unless an applicable defect or other valid issue is verified.
• Products returned without applicable original tags, packaging or accessories may require further review.
• Products purchased from unauthorised sellers or platforms may not qualify under this policy.
• Any suspected fraudulent or manipulated return claim may be investigated.
• Nothing in this section restricts rights available to customers under applicable law.

Contact JewelMarq

For return, exchange or Lifetime Return Benefit requests, please contact our customer support team.

• Email: contact@jewelmarq.com
• Phone: +91 81460 98489
• Address: JewelMarq, 3970/31, S.W Road, Amritsar, Punjab – 143001, India.