Payment Policy

Accepted Payment Methods

JewelMarq may offer the following payment methods, depending on availability at checkout:

• UPI payments.
• Debit cards.
• Credit cards.
• Net banking.
• Other payment options displayed by our payment gateway.
• Cash on Delivery (COD), where available.

Available payment options will be displayed during checkout. Payment methods may vary depending on your location, order value, payment provider and other applicable conditions.

Online Payments

Customers can complete eligible purchases using the online payment options available at checkout.

• Select your preferred payment method at checkout.
• Follow the instructions provided by the payment gateway or payment service.
• Complete the payment using the relevant payment application, bank or card provider.
• Wait for the payment confirmation before closing the checkout page.

Online payments are processed through our payment service provider, Razorpay. JewelMarq does not ask customers to share their UPI PIN, card PIN, CVV or banking password through email, phone or chat.

Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and serviceable locations.

• COD availability will be shown during checkout, where supported.
• Customers must pay the applicable order amount to the delivery representative at the time of delivery.
• Customers should keep the exact amount or a suitable payment arrangement ready.
• Orders may be subject to verification before dispatch.
• To cancel a COD order, please see our Cancellation Policy.

JewelMarq reserves the right to restrict COD availability for certain orders or locations based on operational requirements, verification or delivery-partner availability.

Payment Confirmation & Order Confirmation

An order is considered successfully paid only after the payment status is confirmed by the payment gateway or relevant payment provider.

• You may receive an order confirmation through the contact details provided during checkout.
• Payment confirmation and order confirmation may be sent separately.
• If payment is successful but you do not receive an order confirmation, contact our support team with your payment reference or transaction ID.

JewelMarq may verify payment and order details before processing or dispatching an order.

Failed or Pending Payments

A payment may fail or remain pending because of bank issues, network interruptions, payment gateway errors, incorrect details or other technical reasons.

If your payment fails:

• Check your bank account or payment application to confirm whether money was deducted.
• Do not immediately repeat the payment if the transaction status is unclear.
• Check your order status before attempting another payment.
• If money has been deducted but the order is not confirmed, contact our support team with the transaction reference.

Any reversal of a failed or pending transaction will be handled through the relevant payment provider or bank, subject to its process and applicable rules.

Duplicate Payments

If you believe that you have been charged more than once for the same order, please contact us with the following details:

• Your JewelMarq order number.
• Transaction IDs or payment references for the charges.
• Payment date and amount.
• Relevant payment confirmation or bank statement screenshot, with sensitive details hidden.

Our team will review the transaction records and coordinate with the payment provider where necessary. Any confirmed duplicate payment eligible for reversal or refund will be handled through the applicable payment process.

Product Pricing, Taxes & Additional Charges

Product prices are displayed on the JewelMarq website and may change from time to time.

• The price applicable to your order is the price shown at checkout when you place the order.
• Applicable taxes and other charges, if any, will be displayed in the order summary where required.
• Shipping or delivery charges, if applicable, will be shown before order completion.
• Promotional discounts and coupon benefits are subject to their individual terms and conditions.

Please review the final order total before completing payment.

Refunds & Payment Reversals

Approved refunds are generally processed through the original payment method where supported by the payment provider.

• Refund eligibility is governed by our Refund Policy and Return & Exchange Policy.
• For cancelled orders, the refund will be handled according to our Cancellation Policy.
• For failed or duplicate transactions, the payment provider or bank may handle the reversal.
• Actual credit time may depend on your bank, card issuer, UPI application or payment provider.

JewelMarq cannot guarantee the exact time taken by a bank or payment provider to reflect a refund in your account.

Payment Security

We take reasonable steps to protect the payment experience on our website and work with payment service providers for payment processing.

• Payment details may be processed by the relevant payment gateway or service provider.
• Customers should use trusted devices and secure internet connections when making payments.
• Never share your UPI PIN, ATM PIN, card PIN, CVV, OTP or banking password with anyone claiming to represent JewelMarq.
• Do not approve an unexpected collect request or payment request without checking its purpose.

For additional information about personal data, please read our Privacy Policy.

Fraud Prevention & Order Verification

To protect customers and our business, JewelMarq may review or verify orders that appear unusual or require additional confirmation.

We may contact customers to verify order information or payment status. Where a transaction appears suspicious or cannot be verified, we may hold, cancel or decline the order, subject to applicable law and the relevant refund terms.

Customers are responsible for providing accurate order and payment information.

Contact Us

If you have questions about payments, failed transactions, duplicate charges or refunds, please contact our support team. Please include your order number and payment reference, and never send your PIN, OTP, CVV or password.

• Email: contact@jewelmarq.com
• Phone: +91 81460 98489
• Address: JewelMarq, 3970/31, S.W Road, Amritsar, Punjab – 143001, India.