Refund Policy

Refund Eligibility

Refunds are available only for eligible orders and approved return or cancellation requests, subject to our applicable policies.

• The order must be verifiable through an order number, invoice or other acceptable proof of purchase.
• Standard returns must be requested within 7 days from the date the order is marked as delivered.
• The returned jewellery must be unworn, unused and undamaged, with original packaging, tags and accessories where applicable.
• The returned product will be inspected after receipt before a standard refund is approved.
• Requests outside the standard return window may qualify for the Lifetime Return Benefit described below, if eligible.

Standard 7-Day Refund

For an approved standard return requested within 7 days of delivery, JewelMarq will provide a refund of 100% of the original product purchase price.

• The return request must be submitted within the 7-day return window.
• The product must satisfy the standard return condition and packaging requirements.
• The returned item must be received and inspected by our team.
• After approval, the refund will be initiated to the original payment method wherever supported.
• The time taken for the refunded amount to appear in your account depends on your bank, card issuer or payment provider.
• Shipping charges, if any, will be handled according to the applicable policy and requirements of law.

Lifetime Return Benefit

After the initial 7-day standard return window, eligible jewellery may qualify for the JewelMarq Lifetime Return Benefit.

This benefit is calculated using the original product purchase price shown on your order invoice, not the current market value or a later selling price.

• Worn Jewellery: Eligible jewellery may qualify even if it has been worn.
• Tarnished Jewellery: Tarnished eligible jewellery may qualify.
• Broken Jewellery: Broken eligible jewellery may qualify, subject to order verification.
• 15% Cash Benefit: Choose a cash benefit equal to 15% of the original product purchase price.
• 20% Wallet Coupon: Alternatively, choose a JewelMarq wallet coupon worth 20% of the original product purchase price for a future eligible JewelMarq purchase.
• Choose One: The cash option and coupon option are alternatives and cannot be combined. Only one benefit may be selected for each eligible returned item.
• Proof of Purchase: Your order number or original invoice is required to verify the purchase.

How to Request a Refund

To request a standard refund or Lifetime Return Benefit, contact our customer support team with your order details.

• Email contact@jewelmarq.com.
• Include your order number and registered contact details.
• Explain the reason for your request.
• For a Lifetime Return Benefit, clearly mention whether you prefer the 15% cash option or the 20% wallet coupon.
• Wait for our team to review your request and provide return instructions before sending the product.
• Our team may contact you through the contact details associated with your order, including WhatsApp where available.

Cash Refund and Payment Process

For approved standard returns, refunds will be initiated to the original payment method wherever supported.

For an approved 15% Lifetime Return Benefit cash option:

• Our team will confirm the eligible amount after verifying your purchase.
• We may request your UPI ID or bank account details through an official communication channel.
• The eligible amount will be transferred using an available payment method.
• Never share your UPI PIN, OTP, card PIN or banking password with anyone claiming to represent JewelMarq.

20% Wallet Coupon Process

If you choose the 20% Lifetime Return Benefit wallet coupon instead of the cash option, our team will provide the coupon details after verifying your eligible return request.

• The coupon value is calculated as 20% of the original product purchase price.
• The coupon is intended for a future eligible purchase on JewelMarq.
• Any minimum order value, expiry, product exclusions or other redemption conditions will be communicated with the coupon.
• The coupon cannot be exchanged for cash unless expressly stated by JewelMarq.
• Only one Lifetime Return Benefit option may be selected for each eligible returned item.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

• Email contact@jewelmarq.com with your order number.
• Provide clear photographs of the product and its packaging.
• An unboxing video may also help us review the issue, if available.
• Our team will review the complaint and determine an appropriate resolution, which may include a replacement or refund in accordance with applicable policy and law.
• Please wait for our return or resolution instructions before sending anything back.

Cancelled Orders and Failed Payments

If JewelMarq approves an order cancellation after payment has been collected, the eligible refund will be initiated to the original payment method wherever supported.

• Cancellation requests are subject to the order's production, processing and dispatch status.
• If a payment is deducted but the order is not confirmed, contact us with the transaction reference and relevant details.
• We will review the transaction with the payment provider where necessary.
• If a duplicate payment is verified, the applicable excess payment will be reviewed for refund.
• Bank or payment-provider processing times may vary.

Return Shipping and Inspection

Please contact our support team before returning any product. We will provide the applicable return instructions.

• Do not send a return parcel without first receiving return instructions.
• Returned products may be inspected to verify the order and return eligibility.
• Return-shipping responsibility depends on the reason for return and the applicable policy.
• Keep the return shipment receipt or tracking details until your request is resolved.

Refund Processing Time

Once a return or refund request is approved, JewelMarq will initiate the applicable refund or benefit through the available payment process.

The actual time for funds to appear in your account may depend on the bank, card issuer, UPI service or payment provider. Delays caused by financial institutions or payment networks may be outside our control.

If you have not received an expected refund, contact our support team with your order number and refund reference, if available.

Customer Rights and Applicable Law

This policy is intended to explain JewelMarq's refund procedures. It does not remove or restrict any rights or remedies available to customers under applicable consumer protection laws in India.

Where a mandatory legal requirement applies, that requirement will prevail over any inconsistent term in this policy.