Terms & Conditions

General Conditions

JewelMarq operates an online store offering fashion jewellery and related products. These terms apply to all visitors, customers and users of our website.

• You must be at least 18 years old, or use our website under the supervision of a parent or guardian, to place an order.
• You must provide accurate and complete information when placing an order or creating an account.
• You agree not to use our website for unlawful, fraudulent or unauthorised purposes.
• You must not attempt to interfere with the website, its security, functionality or other users' access.
• You must not copy, reproduce, distribute or misuse website content without written permission.
• We reserve the right to refuse or cancel orders where there is a reasonable concern about fraud, misuse, incorrect information or a pricing or availability error.

Products & Product Representation

JewelMarq offers fashion jewellery with a gold-finish look. Our products are not solid gold. We aim to describe every product clearly so that you know exactly what you are buying.

• Product descriptions, photographs, colours and specifications are provided to help customers understand the product.
• Actual product appearance may vary slightly due to lighting, photography, screen settings or manufacturing differences.
• Any finish or material description on a product page refers to the surface finish of that product, not a claim that the complete product is made of solid gold.
• Product availability may change without prior notice.
• We make reasonable efforts to display accurate product information, but accidental errors may occur.

If a product description or listing contains a material error, we may contact you to clarify the details or cancel the affected order and process an applicable refund.

Orders, Delivery & Cancellations

When you place an order, you are submitting a purchase request. An order confirmation message does not necessarily mean that the order has been finally accepted or dispatched.

• Orders are subject to product availability, payment verification and successful order processing.
• Please provide a complete and accurate delivery address, contact number and email address.
• Delivery timelines are estimates and may be affected by courier operations, weather, public holidays, remote locations or other circumstances outside our reasonable control.
• Once an order has entered processing, packing or dispatch, cancellation may no longer be possible.
• For cancellation requests, contact our support team as soon as possible with your order number.
• If an order is cancelled by JewelMarq after payment has been collected, an applicable refund will be processed to the original payment method or through the available refund process.

Please check your order details carefully before completing checkout.

Pricing, Taxes & Payments

• Product prices are displayed on the website and may change without prior notice.
• Applicable taxes, shipping charges, discounts and other fees will be displayed during checkout where applicable.
• The final payable amount is the amount shown at checkout before you confirm your order.
• We use third-party payment service providers to process online transactions. See our Payment Policy for details.
• Payment processing may be subject to the payment provider's own terms, conditions and security procedures.
• We never ask customers to share their UPI PIN, card PIN, banking password or payment OTP.

An order may be held, declined or cancelled if payment is unsuccessful, unverified or suspected to be fraudulent.

Returns, Refunds & Lifetime Return Benefit

Standard Return Window

Eligible products may be requested for return within 7 days of delivery, subject to the applicable Return & Exchange Policy. Products must meet the stated eligibility conditions, including applicable condition, tags, packaging and proof-of-purchase requirements.

Please refer to our separate Return & Exchange Policy and Refund Policy for the complete procedure, exclusions and processing details.

Lifetime Return Benefit

JewelMarq may provide a lifetime return benefit for eligible jewellery purchases after the standard 7-day return window. This benefit is subject to the conditions below and verification of the original purchase.

• The benefit may apply even if eligible jewellery has been worn, tarnished or broken.
• The customer may choose one of the following options:
  • 15% cash benefit calculated on the original product price; or
  • 20% JewelMarq wallet coupon calculated on the original product price.
• The customer may select only one of these two options for an eligible claim. The two options cannot be combined.
• The original invoice or other acceptable proof of purchase must be provided for verification.
• The benefit is calculated on the original product price, not on a later sale price or a discounted replacement price.
• Eligibility and processing are subject to verification and the applicable return policy.

The lifetime benefit is a JewelMarq customer benefit and does not replace any rights or remedies available under applicable law.

Refunds for standard returns, cancellations or other eligible cases are handled according to the applicable Refund Policy and payment provider process.

Accounts & Account Security

• You are responsible for maintaining the confidentiality of your account login credentials.
• You are responsible for activities carried out through your account, subject to applicable law.
• Notify us promptly if you suspect unauthorised access to your account.
• Do not use another person's account or identity without permission.
• We may restrict or suspend an account where we reasonably suspect fraud, misuse, security risks or violations of these terms.

Intellectual Property

All website content, including brand names, logos, product photographs, graphics, designs, text, page layouts and other materials, is owned by or licensed to JewelMarq unless otherwise stated.

• You may not reproduce, copy, modify, publish or commercially use our content without prior written permission.
• You may not use our brand name, logo or product images in a way that suggests an unauthorised association with JewelMarq.
• Unauthorised use of our intellectual property may result in appropriate legal action.

Website Availability & Limitation of Liability

We aim to keep our website accessible and functional. However, uninterrupted or error-free availability cannot be guaranteed.

• Website maintenance, technical failures, hosting issues or circumstances beyond our control may temporarily affect access.
• We are not responsible for delays or failures caused by third-party services, payment providers or courier partners, except where applicable law provides otherwise.
• We are not liable for losses arising from unauthorised use of an account where the customer has failed to protect their credentials, subject to applicable law.
• Nothing in these terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store and share personal information.

By using our website, you acknowledge that your information may be processed as described in that policy for order fulfilment, customer support, payment processing, shipping, security and other stated business purposes.

Governing Law, Jurisdiction & Complaints

These Terms & Conditions are governed by the laws of India. Any disputes arising from the use of our website or purchases from JewelMarq will be subject to the jurisdiction of the competent courts in India, subject to applicable consumer protection laws and other mandatory legal rights.

If you have a complaint, please write to our Grievance Officer at contact@jewelmarq.com. We aim to acknowledge complaints within 48 hours and resolve them within one month.

Changes to These Terms

JewelMarq may revise or update these Terms & Conditions from time to time to reflect changes in our business, website, services or legal requirements.

The updated version will be published on this page with a revised "Last updated" date. Your continued use of the website after publication of updated terms will be subject to the revised terms, to the extent permitted by applicable law.