Frequently Asked Questions

JewelMarq offers fashion jewellery with a gold-finish look, with designs for different occasions and personal styles.

JewelMarq is based at 3970/31, S.W Road, Amritsar, Punjab – 143001, India.

JewelMarq currently sells online. Please contact customer support if you need assistance before placing an order.

We offer fashion jewellery with a gold-finish look, responsive customer support and clearly published policies, including a 7-day return window and a Lifetime Return Benefit. Please review the product details and policies before ordering.

JewelMarq is based in India. For details about the origin of a specific item, please contact us.

Email contact@jewelmarq.com or call +91 81460 98489.

No. JewelMarq sells fashion jewellery with a gold-finish look, not solid-gold jewellery. Please do not value or treat it as solid gold.

Our collection combines fashion-focused designs with a gold-finish look. Product-specific materials and features are listed on the relevant product page where available.

For wholesale or bulk enquiries, email contact@jewelmarq.com with your business details and requirements.

For creator or collaboration enquiries, email contact@jewelmarq.com with your profile and media kit.

It means the jewellery has a thin gold-toned surface finish over a base material. It does not mean the item is made of solid gold.

Base materials can vary by product. Please check the product description or contact customer support for the material details of a specific item.

Skin reactions vary from person to person. If you have sensitive skin or a known metal allergy, please check the product materials with us before purchasing. Please do not assume a product is hypoallergenic unless we have specifically confirmed it.

The finish can gradually wear with use, friction, moisture, sweat and exposure to chemicals. Proper care can help preserve it, but the lifespan varies with use and handling. See our Jewellery Care Guide.

We cannot guarantee that this will never happen. Skin discolouration can depend on the base metal, moisture, sweat, products applied to the skin and individual skin chemistry. Keep jewellery dry and stop wearing it if irritation occurs.

Unless a product page specifically states otherwise, please do not assume the stones are natural or real diamonds. Check the product description for the stone type used in each design.

Comfort depends on the design, size and weight of each piece, as well as personal preference. Check the product details and dimensions before ordering.

The finish can vary by design. Please refer to the product photos and description for the finish of the specific item.

You can, but fashion jewellery may wear faster with frequent use. Remove it before bathing, swimming, exercise, sleeping or using chemicals, and follow our Jewellery Care Guide.

If an item arrives damaged, defective or incorrect, contact us within 48 hours of delivery with your order number and clear photos. We will review the issue under our Return & Exchange Policy.

Browse the online store, add your chosen items to the cart and proceed to checkout to enter your delivery and payment details.

Account and guest-checkout options depend on the checkout settings shown on the website. Follow the options available during checkout.

Contact customer support as soon as possible with your order number. Changes may not be possible once an order has been processed or dispatched.

Contact contact@jewelmarq.com as soon as possible with your order number. Cancellation depends on the order's processing stage. Please read our Cancellation Policy before ordering.

Your order number is generally shown in the order confirmation and, where available, in your account's order history.

Packaging may vary by product and order. Please check the product details or contact us to confirm gift packaging before ordering.

Enter your valid coupon code in the coupon field at checkout and select the option to apply it.

Check the spelling, expiry date and any eligibility conditions. If it still does not work, contact customer support before completing your order.

Contact support to ask whether your order can be changed. If it has already been processed, you may need to place a separate order.

Any minimum order value or offer condition, if applicable, will be shown on the website or at checkout.

The available methods are displayed at checkout and may include UPI, cards or net banking, depending on the payment gateway. See our Payment Policy.

COD availability depends on the delivery location and checkout eligibility. If it is available for your order, it will appear at checkout. See our Payment Policy.

Online payments are processed through our payment service provider. Never share your OTP, PIN, CVV or password with anyone. JewelMarq will never ask for them by email, phone or chat.

A payment may fail because of bank or gateway issues, incorrect authentication details or transaction limits. Check with your bank, try another available method, or contact support if money was debited.

For prepaid orders, payment is generally collected when the order is placed. Follow the status shown by your payment provider and your order confirmation.

Please check the product price and tax details displayed on the website and at checkout for your order.

Contact contact@jewelmarq.com with your order number and invoice requirements. Please provide valid business and GST details if required.

No charge is added after you confirm an order. Review the complete order total, including any applicable shipping charges or taxes, at checkout before making payment.

The description shown on your statement depends on your bank and payment provider. If an approved refund does not appear within the communicated timeframe, contact your bank and our support team.

EMI availability, if any, depends on the payment options displayed at checkout or on your card issuer. Check the applicable charges and terms with your provider.

Delivery time depends on your location, order processing and courier conditions. Use the estimate shown at checkout or communicated by our team. Estimates are not guaranteed delivery dates. See our Shipping & Delivery Policy.

Any applicable shipping charges will be displayed at checkout before you place your order.

Courier partners may vary by destination and shipment. Tracking details will be shared when available after dispatch.

JewelMarq currently delivers within India. Please contact us to ask whether international delivery is available.

Once your order is dispatched and tracking is available, we will share the tracking details through the contact information provided with your order.

Delivery attempts are managed by the courier partner. Follow the courier's tracking updates or contact the courier using the details provided.

Check with household members, reception or neighbours first. If the parcel is still missing, contact contact@jewelmarq.com promptly with your order number and tracking details.

Address changes can only be considered before dispatch. Once an order has shipped, a change may not be possible. Contact us as soon as possible.

Delivery depends on the address accepted by the courier. Please enter a complete deliverable address at checkout.

We package orders carefully for dispatch, but damage can still occur in transit. If your order arrives damaged, take clear photos of the item and packaging and contact support within 48 hours of delivery.

For eligible items, you can request a return within 7 days of delivery, and an approved return qualifies for a refund of 100% of the original product purchase price. Items must be unworn, unused and undamaged. See our Return & Exchange Policy and Refund Policy.

Email contact@jewelmarq.com with your order number, the reason for the return and clear photos or an unboxing video if relevant. Wait for return instructions before shipping the item.

Return-shipping responsibility depends on the reason for the return and the terms in our Return & Exchange Policy. Please contact support for instructions before sending a parcel.

Eligibility depends on the conditions in our Return & Exchange Policy, including the item's condition, packaging, tags and proof of purchase. Contact support if you are unsure whether your item qualifies.

After a return is received and inspected, an approved refund is initiated to the original payment method wherever supported. Bank or payment-provider posting times may vary. See our Refund Policy.

Shipping charges, if any, are handled according to the applicable policy and law. Check the Refund Policy or contact support for your specific order.

Yes, you may request an exchange within the 7-day return window, subject to product availability and verification. Any price difference is communicated before the exchange is confirmed. An exchange is confirmed only when JewelMarq provides written confirmation.

Contact contact@jewelmarq.com within 48 hours of delivery with your order number and clear photos of the item and packaging. We will review the issue and explain the applicable resolution.

Email contact@jewelmarq.com within 48 hours of delivery with your order number and photos of the product received and its packaging. Please wait for our response before returning it.

Please contact customer support with the order details. Any return, refund or store-credit option will be subject to the applicable policy and proof of purchase.

After the first 7 days from delivery, eligible jewellery can be returned under our Lifetime Return Benefit. You may choose either a 15% cash benefit or a 20% JewelMarq wallet coupon, calculated on the original product purchase price. See our Return & Exchange Policy and Refund Policy.

We want customers to have a clearly explained long-term option for eligible JewelMarq jewellery. Please read the Return & Exchange Policy for the process and conditions.

Your order number or original invoice is needed to verify the order and the original product price. Contact support if you no longer have it.

Yes. Eligible jewellery may qualify even if it has been worn, tarnished or broken, subject to order verification and the terms of our Return & Exchange Policy.

Choose either option when you contact support, and it is calculated on the original product purchase price. The cash benefit is paid through an available UPI or bank-transfer method after you provide the required details. The wallet coupon can be used on a future eligible JewelMarq purchase under its stated terms. See our Refund Policy.

Coupon transferability depends on the coupon's terms. Please contact support before sharing or transferring a coupon.

It applies to eligible JewelMarq jewellery purchased directly through our official website, subject to verification and our Return & Exchange Policy.

It is a lifetime return option. Contact support with your order details to confirm eligibility and the process for your item.

Email contact@jewelmarq.com with your order number or invoice. Wait for confirmation and return instructions before couriering the item to the address provided by our support team.

Yes. You can choose the 15% cash benefit or the 20% wallet coupon, both calculated on the original product purchase price. Only one option can be selected for each eligible returned item; they cannot be combined.

We recommend removing jewellery before showering or bathing. Water, soap and moisture may affect the finish over time.

After wearing it, gently wipe the piece with a clean, soft, dry, non-abrasive cloth. Avoid soaking it or using harsh cleaners.

Apply perfume, lotion and cosmetics first and let them dry before putting on your jewellery. Direct contact with these products may affect the finish.

No. Remove jewellery before swimming. Chlorine, salt water and prolonged moisture can damage the finish.

Store each piece separately in a dry pouch or lined jewellery box, away from moisture, heat and direct sunlight.

Sweat and prolonged moisture may accelerate wear. Remove jewellery before intense exercise and wipe it dry after use.

We recommend removing jewellery before sleeping to reduce tangling, bending, scratches and friction.

Fasten necklace clasps before storing them and keep each necklace separately, laid flat or in its own compartment.

Avoid liquid cleaners, abrasive products, polishing compounds and ultrasonic cleaners unless the product instructions specifically confirm they are suitable for your item.

Reducing exposure to water, sweat and humidity can help preserve the appearance of fashion jewellery for longer. Read the full Jewellery Care Guide.

Use a reliable ring-sizing method and compare the measurement with our Size Guide. Paper-strip measurements can be inaccurate, so check carefully before ordering.

Please refer to the size options on the individual product page and our Size Guide. Contact us if you need help interpreting a size.

Measure the widest part of your hand, including the knuckles, and compare it with the Size Guide and the particular bangle's dimensions.

The best choice depends on the ring design and your fit preference. Check the product's sizing advice or contact support before ordering.

Adjustability varies by design. Please check the product description and photos for the length and closure details of the necklace you want.

Measure around your wrist where you want the bracelet to sit, then check the product's length and our Size Guide to choose your preferred fit.

Resizing can damage the finish or the design. Ask the jeweller to assess the specific item first, and contact us for product-specific guidance.

Custom sizing availability may vary. Check the product page or contact contact@jewelmarq.com before placing your order.

Weight varies by design. Please review the product details or contact us if you need the approximate weight before ordering.

Read our Size Guide. If you need more help, contact customer support.

Use the account or profile option on the website and follow the registration instructions shown there.

Use the “Lost your password?” link on the login page and follow the instructions sent to your registered email.

If you placed orders using an account, sign in and open your order history to view the available order details.

If a newsletter subscription field is available on the website, enter your email address and follow the displayed instructions.

If an email includes an unsubscribe link, use it to manage your subscription. You can also contact customer support for assistance.

Please read our Privacy Policy for details about how customer information is collected, used and shared.

Please browse the online catalogue on our website. Contact us if you need help finding a product.

If customer reviews are enabled on the product page, you can submit a review there by following the instructions shown.

Please check the website for current offers and announcements. Any available programme will be subject to its published terms.

Email contact@jewelmarq.com with your question and order number, if applicable. Response times may vary depending on enquiry volume and business hours.