FAQ Page

About Jewelmarq

1. What is Jewelmarq?

Jewelmarq is a premium jewelry brand specializing in exquisite 24-carat gold-plated pieces designed for modern elegance.

2. Where is Jewelmarq located?

We are proudly based in Amritsar, Punjab, India (3970/31, S.W Road).

3. Do you have a physical retail store?

Currently, we operate exclusively online to bring you the best prices directly, without retail markups.

4. Why should I choose Jewelmarq?

We offer authentic 24-carat gold plating, a 7-day standard return window, and an industry-first Lifetime 20% Return Policy.

5. Are your products made in India?

Yes, our jewelry is proudly crafted and curated right here in India.

6. How can I contact customer support?

You can reach us at contact@jewelmarq.com or call us at +91 96465 33501.

7. Do you sell solid gold jewelry?

No, we specialize exclusively in high-quality 24-carat gold-plated fashion jewelry.

8. What makes your jewelry unique?

Our combination of traditional craftsmanship, modern designs, and enduring 24k plating sets us apart.

9. Do you offer wholesale or bulk purchasing?

Yes, for wholesale inquiries, please email us directly with your business details.

10. Do you collaborate with influencers?

We love working with creators! Reach out to our email with your media kit.

24-Carat Gold Plating & Quality

11. What does 24-carat gold-plated mean?

It means a thick layer of real, genuine 24-carat gold is permanently bonded to a durable base metal.

12. What is the base metal of your jewelry?

We use high-quality, skin-friendly brass and copper alloys as our base.

13. Is the jewelry skin-friendly and hypoallergenic?

Yes! Our pieces are nickel-free and lead-free, making them safe for sensitive skin.

14. Will the gold plating eventually wear off?

All plated jewelry experiences wear over time, but our thick micron plating ensures it lasts significantly longer with proper care.

15. Will this jewelry turn my skin green?

No. The "green skin" effect is caused by cheap copper alloys mixing with sweat. Our premium plating prevents this barrier breakdown.

16. Are the stones real diamonds?

We use brilliant, high-grade cubic zirconia (American Diamonds) and Kundan stones that mimic the clarity of real diamonds.

17. Are the earrings and heavy necklaces comfortable?

Yes, we engineer our statement pieces to be lightweight so you can wear them comfortably all day.

18. Is the gold finish glossy or matte?

Most of our collection features a high-polish radiant gloss, though some antique pieces feature a specialized matte finish.

19. Can I wear Jewelmarq jewelry every day?

Absolutely! Just follow our simple care guide to keep it shining.

20. Do you provide a quality guarantee?

We stand by our craftsmanship. If an item arrives defective, we will replace it immediately.

Placing an Order

21. How do I place an order?

Browse our WooCommerce store, add items to your cart, and proceed to checkout to enter your details.

22. Do I need an account to buy?

No, guest checkout is available. However, an account helps you track orders easily.

23. Can I change my order after placing it?

If you need to change a size or address, contact us within 2 hours of placing the order.

24. How do I cancel my order?

Orders can be canceled before they are dispatched (usually within 2 hours). Contact support immediately.

25. Where can I find my order number?

Your order number starts with a '#' and is found in your confirmation email and account dashboard.

26. Do you offer gift wrapping?

All Jewelmarq pieces come in our premium, ready-to-gift branded packaging.

27. How do I apply a discount code?

Enter your promo code in the 'Coupon Code' box at checkout and click apply.

28. Why isn't my promo code working?

Ensure the code hasn't expired, is spelled correctly, and applies to the specific items in your cart.

29. Can I add items to an existing order?

Once an order is placed, items cannot be added. Please place a new order for additional pieces.

30. Is there a minimum order value?

No, there is no minimum order value to shop with Jewelmarq.

Payments & Security

31. What payment methods do you accept?

We accept UPI, Credit/Debit Cards, and Net Banking through our secure gateway.

32. Is Cash on Delivery (COD) available?

COD availability depends on your pin code. If available, the option will appear at checkout.

33. Are my payment details secure?

Yes, our store is built on WooCommerce with SSL encryption, meaning your data is 100% secure.

34. Why did my payment fail?

Payments usually fail due to incorrect OTPs, bank server downtime, or insufficient funds. Try again or use a different method.

35. When will my card be charged?

Your card or account is charged immediately upon clicking 'Place Order'.

36. Do your prices include GST?

Yes, all prices shown on the Jewelmarq website are inclusive of applicable GST.

37. Can I get a GST invoice for my business?

Yes, please enter your GST details in the order notes, and we will provide a B2B invoice.

38. Are there any hidden charges?

Never. The price you see at checkout (including calculated shipping) is the final price.

39. How do refunds reflect on my bank statement?

Refunds will typically show up under our payment gateway partner or directly as 'Jewelmarq'.

40. Do you offer EMI options?

Currently, we do not offer native EMI, but your credit card provider may allow you to convert the purchase.

Shipping & Delivery

41. How long does shipping take?

Orders are processed in 1-2 days. Standard delivery takes 5-7 business days across India.

42. What are the shipping charges?

Shipping rates are calculated at checkout based on your location and chosen shipping speed.

43. Which courier partners do you use?

We partner with top-tier courier services in India to ensure safe and fast delivery.

44. Do you ship outside India?

At this time, Jewelmarq only ships within India.

45. How can I track my order?

Once shipped, you will receive an email with a tracking link to monitor your package in real-time.

46. What if I am not home for delivery?

The courier will usually attempt delivery 2-3 times before returning the package to our Amritsar facility.

47. My package shows delivered but I didn't get it.

Check with neighbors or building security first. If still missing, contact us within 24 hours.

48. Can I change my delivery address after it ships?

Unfortunately, once a package leaves our facility, the destination address cannot be altered.

49. Do you deliver to PO Boxes?

No, we require a physical address to ensure the secure delivery of jewelry.

50. Is the packaging safe from damage?

Yes, our jewelry is securely packed in hard boxes with internal cushioning to survive transit safely.

7-Day Return Policy

51. What is your standard return policy?

We offer a 7-day full return window for unworn items in their original packaging.

52. How do I initiate a 7-day return?

Email contact@jewelmarq.com with your order number and the reason for the return.

53. Do I have to pay for return shipping?

Yes, customers are responsible for the courier charges to return items to our Amritsar address.

54. What items are non-returnable under the 7-day policy?

Jewelry that shows signs of wear, has perfume damage, or is missing original tags cannot be returned for a full refund.

55. How long does the 7-day refund take to process?

Once we receive and inspect the item, refunds are processed to your original payment method within 5-7 business days.

56. Will I get a refund for shipping fees?

No, original shipping fees are non-refundable. Only the product cost is refunded.

57. Can I exchange an item for a different size?

We do not process direct exchanges. Please return the item for a refund and place a new order for the correct size.

58. What if I received a damaged item?

If an item arrives damaged, email us within 48 hours with photos, and we will replace it free of charge.

59. I received the wrong product, what should I do?

Contact us immediately! We will arrange a return pickup and send the correct item as soon as possible.

60. Can I return an item I received as a gift?

Yes, but the refund will go to the original buyer's payment method. Alternatively, we can issue you store credit.

The Lifetime 20% Return Policy

61. What is the Jewelmarq Lifetime Return Policy?

We allow you to return your Jewelmarq jewelry at any time in your life for a 20% refund of the purchase price via a store gift card.

62. Why do you offer a lifetime return?

Because our 24k gold plating holds enduring value. We believe in our craftsmanship and want you to shop with total confidence.

63. Do I need the original bill for a lifetime return?

Yes, the original invoice/bill is strictly required as proof of purchase to process a lifetime return.

64. Can the jewelry be worn or tarnished for a lifetime return?

Yes! Unlike our 7-day policy, lifetime returns are accepted regardless of wear, tear, or tarnishing.

65. How do I receive the 20% refund?

The 20% value is issued exclusively as a Jewelmarq Gift Card, which you can use on your next purchase.

66. Can I transfer the lifetime return gift card to someone else?

Yes, the digital gift card code can be given to a friend or family member to use on our site.

67. Does the lifetime return apply to all products?

It applies to all 24-carat gold-plated jewelry items purchased directly from our official website.

68. Is there a time limit on the lifetime return?

No time limit. Whether it's been 8 days, 8 months, or 8 years, we will honor the 20% return.

69. How do I ship an item back for a lifetime return?

Email us to initiate it, then securely package the item and original bill and courier it to our Amritsar address.

70. Can I exchange a lifetime return for cash?

No, the 20% lifetime return is issued as store credit (Gift Card) only. It cannot be converted to cash.

Jewelry Care & Maintenance

71. Can I wear Jewelmarq jewelry in the shower?

No. Water and steam will drastically reduce the lifespan of the 24k gold plating.

72. How do I clean my gold-plated jewelry?

Gently wipe it with a dry, soft microfiber cloth after each wear to remove body oils.

73. Is it safe to apply perfume on the jewelry?

No. Perfumes contain harsh alcohols. Always apply perfume and lotions first, let them dry, and put your jewelry on last.

74. Can I wear it in the swimming pool?

Never. Chlorine in pools and salt in the ocean will severely tarnish and corrode the metal.

75. How should I store my jewelry?

Store it in the original Jewelmarq box or a dedicated soft pouch in a cool, dark, and dry place.

76. Does sweat affect the gold plating?

Yes, acidic body sweat can wear down plating over time. We recommend removing jewelry before heavy workouts.

77. Can I sleep with my jewelry on?

Take it off before bed. Friction against sheets can scratch the metal and weaken clasps.

78. What is the best way to prevent tangling?

Always fasten necklace clasps before storing them, and keep them separated from other chains.

79. Can I use liquid jewelry cleaner solutions?

No! Chemical cleaners meant for solid gold or silver will strip the gold plating right off.

80. Why is keeping it dry so important?

Moisture speeds up oxidation. Keeping your jewelry dry is the #1 secret to making it last for years.

Sizing & Fit

81. How do I find my ring size?

Wrap a string around your finger, measure it in millimeters, and check our online Size Guide page.

82. What size scale do you use?

We use standard Indian sizing for all our rings and bangles.

83. How do I measure my bangle size?

Measure the width of your knuckles (not your wrist). We stock standard sizes like 2.2, 2.4, 2.6, and 2.8.

84. What if I am between two ring sizes?

We always recommend sizing up for a more comfortable fit, especially for wider bands.

85. Are your necklaces adjustable?

Yes, most of our necklaces feature a small extender chain so you can adjust where it falls on your chest.

86. How do I measure for a bracelet?

Measure your wrist tightly and add 0.5 inches for a snug fit, or 1 inch for a loose, comfortable fit.

87. Can plated rings be resized by a local jeweler?

No. Cutting and applying heat to resize a ring will permanently destroy the gold plating.

88. Do you offer custom sizing?

At this time, we only offer the standard sizes listed on our product pages.

89. Are the heavy bridal earrings difficult to wear?

We design even our heaviest-looking pieces with hollow backing techniques to keep them as light as possible on the earlobe.

90. Where can I find the full size guide?

A link to our comprehensive Size Guide is located in the footer menu at the bottom of every page.

Customer Support & Account

91. How do I create a Jewelmarq account?

Click the 'Account' or 'Login' icon at the top of the website and select 'Register'.

92. I forgot my password, how do I reset it?

Go to the login page, click 'Lost your password?', and enter your email to receive a reset link.

93. Can I track all my past orders in my account?

Yes, the WooCommerce 'My Account' dashboard saves your entire order history.

94. How do I subscribe to the newsletter?

Enter your email address in the subscription box located in the footer of our website.

95. How do I unsubscribe from emails?

Simply click the 'Unsubscribe' link at the bottom of any marketing email we send you.

96. Is my personal data safe with you?

Absolutely. We never sell your data. Please read our Privacy Policy for full details on how we protect you.

97. Do you have a physical catalog you can mail me?

In an effort to remain eco-friendly, our entire catalog is exclusively digital and available on our website.

98. Can I review a product?

Yes! We love hearing from you. Navigate to the product page of the item you bought and click the 'Reviews' tab.

99. Do you have a loyalty program?

We are currently developing a rewards program. Subscribe to our newsletter to be the first to know when it launches!

100. How fast do you reply to customer emails?

Our team in Amritsar works hard to reply to all queries within 24 business hours.