Privacy Policy

Information We Collect

Depending on how you use our website, we may collect information such as:

• Contact and account details: your name, email address, phone number and account login details.
• Order information: products purchased, order history, billing and delivery addresses, order notes and transaction status.
• Payment information: payment method and transaction references supplied by the payment provider. We do not store your card, UPI or net-banking credentials on our servers. Please never share your UPI PIN, card PIN, CVV or OTP with us.
• Device and usage data: IP address, browser and device information, approximate location where available, pages viewed and cookie or session data.
• Messages and support information: information you provide through email, phone, forms, SMS or other customer-support channels.

How We Use Your Information

We use relevant information to operate our store and provide customer service, including to:

• Process payments and manage, pack, dispatch and deliver orders, including shipment booking and tracking through NimbusPost.
• Send order confirmations, invoices, delivery updates, tracking details and service messages.
• Respond to questions, complaints, cancellation, return, refund and Lifetime Return Benefit requests.
• Maintain customer accounts, shopping carts and order records.
• Protect the website, identify suspicious activity, prevent fraud and meet legal or accounting obligations.
• Send promotional messages only where you have agreed to receive them or where permitted by law. You can opt out at any time.

Automation and SMS Messages

JewelMarq uses workflow automation tools, including n8n, to connect store events with our business systems. When a workflow runs, relevant information such as an order number, order status, contact details or a customer message may be processed to complete the task, provide support or send you an update.

We use Fast2SMS to send SMS messages, which may include order alerts, verification messages or service updates. If your phone number is used for a message, the information needed to deliver it is sent to the messaging provider.

Each automation is set up for a specific business purpose, and we aim to give it access only to the data it needs. We do not include payment credentials or passwords in workflow messages.

Cookies and Website Technologies

Our website may use cookies or similar technologies to keep you signed in, remember cart items, support checkout, store preferences, help secure the site and understand performance. Some cookies may be set by services integrated into the website.

You can manage cookies through your browser settings. Blocking essential cookies may affect account, cart or checkout functionality.

When We Share Information

We do not sell your personal information. We share only the minimum information reasonably needed with service providers that help us run JewelMarq, such as:

• Razorpay (payment provider) to process payments and provide transaction status. Razorpay handles your payment details under its own terms and privacy practices.
• NimbusPost (shipping and logistics platform) to book shipments, share the necessary recipient and parcel details with the selected courier, and provide tracking updates. The courier delivering your parcel also processes these details.
• Hosting, website and security providers to operate, maintain and protect our store.
• Automation and messaging providers, including n8n-based workflows and Fast2SMS, when needed to run a workflow or send a message.
• Professional advisers or public authorities where disclosure is required by law or reasonably necessary to protect legal rights, customers or the website.

Some of these providers may store or process information on servers located outside India. Third-party providers handle information under their own terms and privacy practices, and we recommend reviewing those policies.

Data Security and Retention

We use reasonable administrative and technical measures intended to protect personal information against unauthorised access, loss, misuse or alteration. No website or internet transmission can be guaranteed completely secure.

We keep order, invoice, account and support records for as long as reasonably necessary to fulfil orders, provide support, manage Lifetime Return Benefit requests, resolve disputes and meet legal, tax and accounting requirements. Retention periods vary by record type.

Your Privacy Choices and Rights

You may email us to ask about the personal information linked to your account or orders, request correction of inaccurate information, or raise a privacy concern. Depending on applicable law, you may also request deletion of your information or withdraw consent for certain uses.

We may need to verify your identity before acting on a request, and we may retain certain records when required by law or needed for legitimate business purposes. You can manage cookies in your browser settings and use the unsubscribe instructions in promotional messages.

Third-Party Links and Services

Our website or messages may link to third-party services, including Razorpay payment pages and NimbusPost or courier tracking pages. These services are operated by third parties and may process information under their own terms and privacy practices. Please review the relevant policies before sharing information with them.

Children’s Privacy

Our store is not intended for children to make purchases where they are not legally permitted to do so. We do not knowingly collect children’s personal information where parental consent or other legal authorisation is required. If you believe a child has provided information improperly, please contact us so we can review the matter.

Grievance Officer

If you have a complaint about how your information is handled, you can write to our Grievance Officer at contact@jewelmarq.com or at JewelMarq, 3970/31, S.W Road, Amritsar, Punjab – 143001, India. We aim to acknowledge complaints within 48 hours and resolve them within one month.

Changes to This Policy

We may update this Privacy Policy when our website, services, integrations or legal requirements change. The latest version will be published on this page with the updated date shown below. Please check this page periodically.